Global Executive or Manager Case Study Essay Example | Topics and Well Written Essays - 750 words

Global Executive or Manager Case Study - Essay Example Today, American Express is one of the most recognized brands in the world. From a company that forwarded freight and valuables across America, it has emerged as a global company that sells payment and financial products all over the world. Chenault joined the company in 1981 and since then has served in many positions ranging from director of strategic planning in the Merchandise Services division to president of the Consumer Card division to Chairman. He restructured the company’s line of cards and in the 90’s displayed courage bold leadership in persuading people from airlines and restaurants to continue with American Express and at the same time quelled internal feuds in the company. It was Chenaults strength and leadership that stabilized American Express when American economy was weak. Chenault was hand-picked by Harvey Golub, the then head of the Travel Related Services (TRS) division, when the company was going through troubled times. Chenault accepted the challenge and streamlined the staffs of four divisions and created one productive business unit, resulting in savings of $3 billion in operating costs to the company. Golub has this to say about Chenault "There are qualities in leadership that c an only be observed over time--how an individual deals with others, how he deals with adversity and complex issues, how he organizes his time and efforts, and deals with external constituencies. And Ken has demonstrated amply over the years his abilities. Hes more than capable." American Express is one of the worlds largest travel agencies and is also well known for its charge cards and revolving credit cards. The company in addition issues travelers checks and publishes magazines such as Food & Wine and Travel & Leisure. The company has operations in more than 2,200 locations all over the world. It was established in 1850. In its early years AmEx was a